FREE SHIPPING - ON ORDERS OVER $199.00*
 

Axe Music will pay the shipping charges on orders over $199.00!

...almost anywhere in Canada!*
 

 
>Click Here For The Free Shipping Details<

Shipping Rates

(calculated by order value, excluding tax)

Purolator Ground

 Canada

*Purchase amount is calculated before 5% GST or 13% HST and does not include shipping insurance. Free shipping does not apply to "Beyond Point" areas; including, but not limited to, ALL of the Northern Territories (Nunavut, Yukon and Northwest Territories) and ANY other areas dictated by Purolator Courier and extra shipping charges may apply – you will be notified of any additional costs before your order is processed. "Beyond Point" deliveries may be shipped via Canada Post Expedited Parcel if necessary and AXE Music reserves the right to use Canada Post Expedited Parcel service if a P.O. Box or rural address is specified for delivery. Axe Music reserves the right to revoke this limited time offer at any time.

 
All orders must be placed by 1PM Mountain Standard Time to be processed the same day. Most orders placed by this cutoff time will be shipped that day, but some circumstances may prevent this.

All delivery times listed are measured in Business Days, meaning Monday-Friday. This means, for example, a next-day order placed on Friday should arrive on the following Monday.

• 2 business days for Western Canada
• 4 business days for Ontario/Quebec
• 6 business days for NWT
• 7 business days for Maritimes

If you want faster delivery we do offer Purolator Air delivery for an additional fee. The fee is $10.00 in addition to the Purolator Air rate, based on the weight of the order. The Air delivery option is limited to items under 150lbs and less than 96” in length.

Air Delivery Times:

• 1 business day for Western Canada
• 1 business day for Ontario/Quebec
• 2 business days for Whitehorse and Yellowknife (other NWT points are 6 days “ground or air”)
• 2 business days for Maritimes

All orders must be placed by 1PM Mountain Standard Time to be processed the same day. Most orders placed by this cutoff time will be shipped that day, but some circumstances may prevent this.

NOTE: If there are special circumstances that require your order must be delivered by a certain day/time you must include this information in the comment field of your online order so that we can ensure delivery within the required time, or provide an AIR Freight quote if necessary to get your order to you on time if necessary. If you have provided us with your email address you will receive an email when your shipment is processed with a tracking number link from Purolator so that you can follow your shipment on line.

All orders ship via Purolator Ground delivery by default. This can take anywhere from 2-9 business days delivery time, depending on where you live. If the shipping location is deemed to be a "Beyond Point" location for Purolator, additional shipping charges may apply, and/or your order may be shipped via Canada Post Expedited Parcel. You will be advised of any additional shipping costs before your order is processed.

Items less than $30 cannot be backordered unless they are the only item in the order, otherwise the entire order may be held until all items are in stock – you will be notified if this is indeed the case.

If the in-stock items on the order have already shipped, then any back orders will be sent out via Purolator Ground or Canada Post Expedited Parcel, we reserve the right to use the method of our choosing when shipping backordered product.

We ship all orders as soon as possible. We will make sure to email or call you when there are back orders and further delays. To protect our customers from potential credit card fraud, orders may be held for verification, this may cause a slight delay in shipping products to you. If your credit card billing address does not match the requested ship-to address we will be required to contact you for authorization before your order is processed and released for shipping.

All items purchased from AXE MUSIC are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Purolator covers the first $100 CND dollars of value. Axe has Extra insurance against shipping damage or loss. It is available for a surcharge of 3.25% of the equipments value.

All returns are subject to a 25% restocking fee.

Returns will only be accepted within 30 days of your purchase, we must be contacted and we will arrange to have Purolator pick up the package. The freight charge for both ways will be deducted from your refund on top of the restocking fee.

Returns must include all original packaging, manuals and warranty cards. Customer must supply a copy of the original invoice. All returns will be inspected for wear or abuse, additional charges may apply. Returns after 30 days will NOT be accepted.

No returns on special orders/non-stocks, software, books, cd's, clothing, opened or used strings, internal earphones, harmonicas, drum heads, or sticks, turntable cartridges, bulbs, or tapes.

Axe Music does not give cash refunds if you paid by Visa or Mastercard you will be refunded by a credit to your card (processed within 7 business days). Other Authorized returns will be at your choice, credited on Account, Exchanged, or Axe cheque (processed within 7 business days).

Please Contact Us if you have questions.  
Thankyou,   the AxeMusic.com Team.