Testimonials - Here's what our Customers have to say...
We are truly grateful for the positive feedback we receive every day from our customers. We understand that every purchase is important and we will continually strive to earn your business.
Your satisfaction is important to us!
WANT TO SHARE YOUR TESTIMONIAL WITH US?
Hi, just wanted to thank you for my recent order with you. The little bonuses of the t-shirt, stickers, and candy restored my faith in customer service.
For now, I will have to settle on your great prices, basically free shipping, and superb customer service.
You guys are truly awesome!! Really made my day. I wish I lived closer to your stores. Thanks Roy, and please extend my thanks to the rest of the team. I feel like an appreciated customer when I shop with you guys. I look forward to my next order. And that is one wrinkled / compressed t-shirt! Hahaha. Pretty cool. Happy Halloween. Thanks again!
Randy Jones - October 17, 2016
Hi Folks, Just wanted to drop a quick note of thanks! My order arrived yesterday in perfect condition, and with everything I needed.
This was my first time doing business with Axe Music, but it definitely won’t be the last.
I consider this to be exceptional customer service, and I won’t hesitate to speak highly of your company anytime the subject comes up!
Steve S. - Mission, BC - July 24, 2015
Hey, i just received the keyboard i ordered today. Just wanted to say that once again I am pleased with the quality of your instruments and you ship very fast.
I order from you guys faithfully and recommend you to anyone looking for a new store.
I guess i just wanted to say good job guys. I appreciate the great service your company provides. Thank you.
Carter K. - February 23, 2015
Hello, I just picked up my BC Rich double neck guitar I ordered at christmas time. I wanted to pass on how impressed I was with the online team throughout the process. Brad was very up front at the beginning, and any questions I had during the process were followed up with in a timely manner.
This is my second on line purchase with you (previously a Korg synth). You can be assured I will use your service in the future, as well as pass on to friends and family.
Alan O. - Feb 13, 2015
Just wanted to drop a line about my recent order of 2 Evans resonant skins. I was very impressed on the price and especially the speed in which my order arrived!
Everything was properly packaged for shipping and in perfect shape! I will most definitely be ordering again from axe!
Thanks again for the perfect customer service! Cheers!
Ryan S. - September 27, 2014
Just a note to say thank you to the crew at Axe. My Zildjian cymbals arrived today for my son’s kit, and I have to tell you, they are fantastic. I spent a number of years on the road in the ‘80’s drumming, and my love for it has now passed into my children. My son is 7, plays Pearls, and now has Zildjians, just like his dad used to. I couldn’t be prouder.
You guys were great to deal with, second to none country wide. Thank you from my crew to yours. I’ll be in touch again for sure.
Bart T. - Saskatoon, Saskatchewan.
Just received my Fender Mustang V head via "Sooner-Or-Later"...er Purolator...:-) And the head and box are in PERFECT condition. Excellent courier choice! The amp head works flawlessly and I must say this has been one of the more satisfying online buying experiences.
So...a BIG thanks for actually having a product in stock, a catalog that reflects that, a super fast processing and delivery time!!!!
Mel P. - November 20, 2014
Hey! Just wanted to let you know that I ordered a new strap for one of my basses on Thursday evening, and it was waiting for me when I got home today (Monday). I live in Kingston, ON, and it's amazing to me that I could receive my order so quickly and in beautiful condition.
I've previously ordered a large SWR combo amp and drum machine from AXE, and have been totally impressed by the service and quality of the products I've bought. Just wanted to say thanks for offering such a great selection of gear and providing fantastic service. I will always look to you first for my music needs.
John F. - Kingston, Ontario
I've bought many things from axe music in the past and have always been very pleased with the service. I recently bought a Yamaha Bass and it was setup perfectly out of the bag (which was a very nice surprise.)
Your prices are always the best and the shipping is quick. I will continue to buy products from you guys without hesitation.
Andrew L. - Winnipeg, Manitoba - January 21, 2014
I've received my guitar yesterday and I'm really really happy with it. It's exactly what I've expected...and more!
So I thank you very very much and be sure that I'll recommend your store to all my friends.
Aubert V. - Montreal, Quebec. - February 25, 2014
Hi Axe folks, I just wanted to drop a line to say thanks for my bass.
You're one of the only places that will ship free to Yukon and it was blazing fast to boot.
Michael S. - Whitehorse, Yukon.
I received my order less than a week after ordering and it was delivered to my door by Purolator Courier.
Everything was in perfect shape and the packing extras were a fantastic surprise (hat + hockey puck + magazine)!
I am very happy and very grateful for the effort and customer service.
Jesse P. - Victoria, BC.
Again, I am thrilled with the speedy service!
I ordered on Tuesday after hours, and my order was in my hands by Thursday morning, thanks, Axe, you rock!
Thanks to the best... "Axe Music". I recently bought a PRS SE Custom 24 from your store in Calgary.
Par none the BEST service I have ever gotten in a music store.
I've always trusted AXE when buying equipment and will continue to do so. You guys ROCK. Thanks.
Tony C. - Thompson, Manitoba
I am a retired long haul trucker. I have been playing guitar on and off for 50 years. In that time I have shopped at quite a few music stores. I am writing this letter to inform you that your Macleod Trail store has to be the best that I have been to. The staff is helpful to the point that I feel guilty not buying something when I am in the store looking, or phone up to ask questions.
My music taste is quite eclectic. Any thing from opera, to heavy metal, to blues, and when I stop to talk about my likes and experiences, they have always shown interest. That means a lot to a lot of us old guys.
Kudos to those guys, both young and old.
Ken W. - Irricana, Alberta - June 24, 2013
I just thought I'd send you a short note & let you know what my experience purchasing online from Axe Music has been like.
First off I will let you know that I have already received my order today. Free (other than minimal amount for insurance which I chose to pay for) & very fast shipping - well how can you go wrong already. However it's not that aspect alone that I wish to address, it begins with the healthy assortment of products; the quality of the items; the great competitive prices; the efficiency shown in acknowledging and handling my order to as I already remarked, free fast and furthermore trackable freight!
It is your whole professionalism shown in all aspects of your online store from display to processing to handling to shipping that will guarantee my return as a future customer. Thank you for such positive experience and service. Best always,
Joe L. - North York - May 24, 2013
I would like to send my gratitude and thanks to Sean Ambercrombie. He sold me an electronic drum set yesterday and his service was excellent. He was immensely excited to explain all and anything I asked. I left with the exact set I needed and wanted. Before leaving Sean gave me his information and said I could contact him at anytime. I actually had an issue trying to hook my Yamaha drum set to my Yamaha Receiver. I called Sean and he troubleshooted the problem immediately and brought me the part I needed.
I'm highly impressed and I promise you, because of Sean, Axe Music has just gained a new loyal customer. Also, praise to whomever hired him because it looks like they have a good eye for what's best for Axe Music. I will also be leaving excellent scores and comments on google and all review sites I can.
Keith C. - Calgary, Alberta - May 2, 2013
Hello Axe Music Web Sales. I think that all too often opinions are expressed when people have negative things to say and not enough positive expressions are made. What I have to say is all positive with the experience that I have had with your company. First of all the Road Case that I ordered from you arrived this morning. Excellent delivery service ! The case itself was of excellent quality and better than I had expected.
When I contacted you personally I was treated courteously and helpful information was given. Thank you. I look forward to doing business with you in the future. Sincerely,
Brian S. - Winnipeg, Manitoba - June 29, 2012